Kelly Still
DipAVN VNCert ECC RVN MBVNA
Client Care Manager
Kelly has worked within the veterinary industry for the last 20 years. After qualifying as a Veterinary Nurse in 2004 she furthered her experience in practice by working as a locum in the UK and Australia. In 2007 she was appointed as Head Nurse in a busy first opinion practice. Here she successfully organised and ran nurse clinics as a Pet Health Counsellor and arranged client information evenings. Kelly also trained student veterinary nurses during this time.
In January 2011 Kelly joined North Downs Specialist Referrals whilst studying for her Advanced Nursing Diploma which she completed in 2012. Kelly then developed her role to obtain a senior nurse position with the Specialist Internal Medicine team and also provided maternity cover for the Ward Supervisor whilst studying for a certificate in emergency and critical care. After her own maternity leave Kelly returned to North Downs as Ward Supervisor.
In April 2018 Kelly made the transition away from nursing to pursue a new challenge as Business Relationship Manager. In this role Kelly was responsible for building and maintain relationships with all our referring vets. She also oversaw and led our extensive CPD programme.
In 2023 Kelly was appointed Client Care Manager here at NDSR. In this role she overseas the running of our Reception and Admin Teams, and is focussed on delivering exceptional customer service, for both clients and referring vets.
